TITLE: Clinic Manager
HOURS PER WEEK: Full Time Salaried Position: Monday through Friday with occasional hours on evenings and weekends. Requiring more than 40 hours per week from time to time.
LOCATION: All locations (will be assigned to Downtown, UCF or Kissimmee Clinic)
EMPLOYMENT STATUS: Salary – Exempt Employee
BENEFITS: Set forth in the Employee Handbook
REPORTS TO: Senior Clinic Manager
EVALUATION: 90 days and annually in January
POSITION SUMMARY:
The Clinic Manager is responsible for the effective and efficient non-medical operation of the clinic and overall clinic operations on a daily basis. The Clinic Manager leads the coordination of patient care by providing support for, but not limited to, appointments, training, and the management of non-medical clinic employees providing care. The Clinic Manager works alongside the Clinic Services Director for cohesive operations to provide a quality Optimization patient process, Case Management as well as comprehensive assistance and ongoing care education and support for our patients. (Approximately 65% patient care, 35% administration/office and staff management). The Clinic Manager will rotate on a set weekly schedule with a Patient Care Coordinator(s) for 2 patient care days and 3 patient support days.
SKILLS & QUALIFICATIONS:
- A commitment to Jesus Christ as Lord and Savior with a heart for evangelism.
- Full agreement with the Choices Women’s Clinic Mission, Statement of Faith, Statement of Principle, and policies and procedures of the clinic.
- Bachelor’s degree preferably in a helping field or related experience equivalent.
- Clinical Case Management experience.
- Skilled in interpersonal communication, empathy for helping others, present, and an exceptional listener with problem-solving skills to provide emotional support.
- Dependable, stable, and capable of following through on commitments.
- Willingness, ability and confidence to implement and follow policies and procedures.
- Experience as a volunteer advocate in a pregnancy center clinic or volunteer management experience.
- Experience managing and supervising staff and/or volunteers.
- Ability to multi-task, flexible to change and excellence, self-starter and work independently.
- Experience and ability to lead, develop programs, and take initiative.
- Provide spiritual leadership, to staff and the clinic volunteers.
- Bi-lingual preferred and ability to work with a translation service.
- Excellent computer skills and attention to details to strategize, analyze and run statistics. (Word, Excel, Power Point)
- Excellent interpersonal, verbal and written communication skills and basic public speaking
- Excellent organizational skills, can systemize.
- Highly professional and maintains office professionalism/best practices at all times.
- Maintains a positive attitude and works well within a team and openness to change and grow.
- Able to work with diverse groups of individuals with challenging life situations and circumstances.
- Able to maintain a high level of integrity and confidentiality with patient information.
- Passionate about faith and ability to share the Gospel and engage in spiritual conversations.
RESPONSIBILITIES:
- Patient Care
- Understand and be in agreement with all clinic policies and procedures utilizing the Optimization process in place.
- Perform patient care intake assessment on daily patient appointments and follow-up appointments.
- Have meaningful spiritual conversations and a boldness to share the gospel and pray with patients when they are agreeable.
- Provide support, education and resource information to patients according to the Optimization process.
- Communicate with the medical staff about patient risk factors so that comprehensive care can be provided.
- Coordinate with medical staff on directives for next steps for patient care.
- Witness ultrasounds when needed.
- Support and monitor the patient appointment process of Patient Care Coordinators to ensure excellent patient care and successful outcomes.
- Case Management
- Conduct biopsychosocial assessments; develop individualized care plans with measurable goals.
- Coordinate referrals, and community resources such as but not limited to Life Skills, Parenting, Abortion Recovery and Embrace.
- Execute a high level of problem-solving skills to bring resolutions and support to high at-risk patients.
- Identify current barriers faced by patients and create solutions to overcome obstacles and meet needs through our educational care services and partnerships.
- Vet new and existing referral services and organizations and help build community partnerships.
- Meets on-on-one with a patient to explore needs, provide coaching regarding needs and work with patients to secure support.
- Assist clients in applying for assistance when needed.
- Process inquiries for ongoing care and educational services.
- Facilitate patients securing placement in educational programs such as Life Coaching, Abortion Recovery, Life Skills and Parenting Classes.
- Complete monthly birth stats calls and visits while documenting patient testimonies for patient success stories.
- Provide case management documentation of all patient interactions in patient file.
- Clinic Management
- Assist Senior Clinic Manager in supervision and coordination of work flow of Clinic Receptionist and Patient Care Coordinators.
- Working with women and men in high stress situations, including but not limited to unplanned pregnancy.
- Lead in incident reporting, difficult cases, and corrective actions when appropriate.
- Provide training, management and supervision of in-clinic support volunteers.
- Work directly with the Senior Clinic Manager to maintain high quality of patient care, case management and follow up.
- Calculate and report statistics to the Senior Clinic Manager of clinic/patient data on a monthly and annual basis.
- Coordinate with clinic staff to provide monthly birth stats and closing out files.
- Ensure department’s compliance with non-medical policies and procedures and existing laws.
- Keep informed and current with affiliate organizations, trending issues and pro-life issues.
- Oversight of ensuring all resources given to patients are periodically reviewed, kept organized and in supply for distribution.
- Assist with the team in evaluating and developing programs in response to patient needs to improve services.
- Attend, facilitate and participate in Parenting Classes, Abortion Recovery, Life Skills and other educational programs offered.
- Public Relations
- Provide tours and promote the ministry when needed.
- Represent the ministry in churches and community initiatives when assigned and time permits.
- Oversee and provide leadership for baby showers and work teams when assigned. (4-5 per year)
- Attend and fully participate in the special events of the ministry: Walk (Spring) and Banquet (Fall).
- Willingness to consider giving and promoting the ministry initiatives for funding the ministry.