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Patient Care Coordinator

TITLE: Patient Care Coordinator
HOURS PER WEEK: Full-time, 36-40 hours (Monthly All Staff Meeting (TH 9 to 11 & Annual Retreat, full day))
LOCATION: All locations (will be assigned to Downtown, UCF or Kissimmee Clinic)
EMPLOYMENT STATUS: Hourly – Non-Exempt Employee
BENEFITS: Set forth in the Employee Handbook
REPORTS TO: Clinic Location Manager (UCF-Kim Hicks, Kissimmee-Ruby Lopez, Downtown-TBD)
EVALUATION: 90 days and annually in January

POSITION SUMMARY:
The Patient Care Coordinator is responsible for meeting with patients to equip and empower them to make healthy life choices by providing education, case management, and pregnancy care support. Patient Care Coordinators are encouraged to have meaningful spiritual discussions and share the Gospel with all patients. The role also entails assisting the Clinic Manager with various projects, providing support to the Clinic Services department and programs, as well as community engagement for referrals and resources.
The Coordinator will rotate on a set weekly schedule with a Clinic Manager for 3 patient care days and 2 patient support days.

SKILLS & QUALIFICATIONS:

    • A commitment to Jesus Christ as Lord and Savior with a heart and gift for ev

angelism and proven demonstration of leading others to the Lord.

  • Full agreement with the Choices Women’s Clinic Mission, Statement of Faith, Statement of Principle, and policies and procedures of the clinic.
  • Associates degree preferably in a helping field or related experience equivalent with assisting people.
  • Dependable, stable, and capable of following through on commitments.
  • Willingness, ability and confidence to implement and follow policies and procedures.
  • Experience as a volunteer or staff member with patient contact.
  • Skilled in interpersonal communication, empathy for helping others, present, and an exceptional listener with problem-solving skills to provide emotional support.
  • Strong organizational skills and ability to take initiative as a self-starter, work independently, and multi-task.
  • Bi-lingual preferred and ability to use a translation service when needed.
  • Excellent computer skills and attention to details to document and assist with statistical data.
  • People skills including social graces, communication, language, and friendliness.
  • Highly professional and maintains office professionalism/best practices at all times.
  • Maintains a positive attitude and works well within a team.
  • Being able to work with diverse groups of individuals with challenging life situations and circumstances.
  • Able to maintain a high level of integrity and confidentiality with patient information.
  • Passionate about faith and ability to share the Gospel and engage in spiritual conversations.

RESPONSIBILITIES:

  • Patient Care
    • Understand and be in agreement with all clinic policies and procedures utilizing the Optimization process in place.
    • Perform patient care intake assessment on daily patient appointments and follow-up appointments.
    • Have meaningful spiritual conversations and a boldness to share the gospel and pray with patients when they are agreeable.
    • Provide support, education and resource information to patients according to the Optimization process.
    • Communicate with the medical staff about patient risk factors so that comprehensive care can be provided.
    • Coordinate with medical staff on directives of next steps for patient care.
    • Witness ultrasounds when needed.
    • Ensure that all patients receive excellent patient care to accomplish successful outcomes.
  • Case Worker
    • Conduct biopsychosocial assessments; develop individualized care plans with measurable goals.
    • Coordinate referrals, and community resources such as but not limited to Life Skills, Parenting, Abortion Recovery and Embrace.
    • Execute a high level of problem-solving skills to bring resolutions and support to high at-risk patients.
    • Identify current barriers faced by patients and create solutions to overcome obstacles and meet needs through our educational care services and partnerships.
    • Vet new and existing referral services and organizations and help build community partnerships.
    • Meets one-on-one with a patient to explore needs, provide coaching regarding needs and work with patients to secure support.
    • Assist clients in applying for assistance when needed.
    • Process inquiries for ongoing care and educational services.
    • Facilitate patients securing placement in educational programs such as Life Coaching, Abortion Recovery and Parenting Classes.
    • Complete monthly birth stats calls and visits while documenting patient testimonies for patient success stories.
    • Provide case management documentation of all patient interactions in patient file.
  • Other
    • Assist the Clinic Manager as needed and directed.
    • Ability to fill in at another clinic location if needed from time to time.
    • Provide support in educational programs such as but not limited to Parenting Classes, Abortion Recovery, Embrace, and Life Skills.
    • Participate in ministry events, trainings and fundraisers.
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